Communications Officer

Police Department

Job Summary

This position is responsible for receiving emergency and non-emergency calls from the public and dispatching the appropriate department personnel.

Major Duties

• Receives and forwards faxes to appropriate personnel.
• Monitors and routes incoming messages from national and state computer networks.
• Enters and removes information as requested to the Georgia Crime Information Center (GCIC) network and the departmental computer system.
• Enters missing persons and warrant information.
• Receives payments for fines, permits, and fees.
• Prints accident and incident reports.
• Runs background checks for the public.
• Assists with training of new personnel.
• Performs wellness checks on the elderly.
• Controls entry to the secure area of the department; unlocks doors.

Knowledge Required by the Position

• Knowledge of NCIC/GCIC policies and procedures.
• Knowledge of emergency communications principles.
• Knowledge of computers and job-related software programs.
• Skill in the operation of radio, communications, and recording equipment.
• Skill in operating a computer.
• Skill in dealing with the public.
• Skill in maintaining records and preparing reports.
• Skill in oral and written communication.

Minimum Qualifications

• Must be at least 18 years of age.
• High school diploma or GED required.
• Possession of or ability to readily obtain a valid driver’s license issued by the State of Georgia for the type of vehicle or equipment operated.
• Must possess or be able to obtain GCIC/NCIC certification.
• Must possess or be able to obtain a communications officer certification in Georgia as issued by the Peace Officers Standards and Training Council.